Ledger live ® — Login & Troubleshooting Guide

Overview — Ledger live ® Login

Ledger live ® (now also marketed as Ledger Wallet™ / Ledger Wallet app) is the official desktop & mobile companion to Ledger hardware devices that lets you manage assets, buy/sell, swap (exchange) and approve transactions with your device. For downloads and official app pages, always use ledger.com. :contentReference[oaicite:0]{index=0}

How Ledger live ® login works

Ledger live ® doesn't create custodial accounts: logging into the app on desktop/mobile requires the app itself and your Ledger device (or your recovery phrase when restoring). If you lose access, follow Ledger's official recovery flow using your 24-word Secret Recovery Phrase. :contentReference[oaicite:1]{index=1}

Exchange / Swap in Ledger live ®

Ledger live ® offers built-in swap (exchange) integrations that compare third-party providers so you can swap supported tokens from inside the app — check the Swap/Exchange help pages for supported assets and fees. :contentReference[oaicite:2]{index=2}

Troubleshooting common login issues

If Ledger live ® shows "login not working", "error connecting", or "decline", try: 1) update the app to the latest version from ledger.com, 2) update your device firmware, 3) check USB/cable or Bluetooth, 4) clear app cache or reset Ledger live (resetting only removes local app data — you can restore using your recovery phrase). See Ledger Support's troubleshooting network and reset guides. :contentReference[oaicite:3]{index=3}

Security warning — avoid fake apps & phishing

Be extremely cautious: scammers distribute fake Ledger Live apps that ask for seed phrases. Ledger will never ask for your 24-word phrase in the app. Always download from ledger.com and check official support pages for alerts. :contentReference[oaicite:4]{index=4}

Account recovery & 2FA

Ledger live ® is non-custodial — there is no central 2FA reset like a bank; recovery uses your Secret Recovery Phrase with a Ledger device. If you used a Ledger account with a third-party service (an exchange), follow that service’s recovery process separately. Official recovery steps are documented in Ledger Support. :contentReference[oaicite:5]{index=5}

FAQs — quick answers

1. Why can't I login to Ledger live ®?
Ensure your Ledger device is unlocked and connected, app is up to date, and that you downloaded Ledger Wallet from ledger.com. See Support network troubleshooting. :contentReference[oaicite:6]{index=6}
2. What does "Error connecting" mean?
Usually a USB/Bluetooth, firewall or network issue — try different ports, cables, or the Troubleshooting > Network flow in the app. :contentReference[oaicite:7]{index=7}
3. How do I recover my account?
Use your 24-word Secret Recovery Phrase with a Ledger device to restore accounts in Ledger live ®. Ledger's step-by-step recovery docs explain the process. :contentReference[oaicite:8]{index=8}
4. Can I reset 2FA for Ledger live ®?
Ledger live ® itself does not manage custodial 2FA. If you enabled 2FA on a third-party service, contact that provider. For app lock/password resets, use the app's Reset flow documented in Support. :contentReference[oaicite:9]{index=9}
5. Why did a swap/ exchange decline?
Declines can occur due to provider limits, insufficient gas, or unsupported token pairs. Retry after checking supported assets and balances. :contentReference[oaicite:10]{index=10}

Need step-by-step links? Official resources: Ledger Support, Start / Setup guide, and the Ledger Wallet download page. :contentReference[oaicite:11]{index=11}

Last tip: never share your recovery phrase or enter it into any login fields — if any app asks for it, it is a scam. :contentReference[oaicite:12]{index=12}